1. How do I know I'm going to save money?
2. How do I know the administrator of this program is a reputable company?
3. What is your guarantee on products or services?
4. How do discount plans work?
5. How soon can I expect my membership materials and card(s)?
6. What do I do if I lose my card?
7. How do I get a rate quote or proposal for an EyeMed Vision Plan?
8. What if I have a problem or a question?

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1. How do I know I'm going to save money? ^top^
   When you make a purchase with your EyeMed discount, ask your provider for a comparision of price with and without the EyeMed discount. If you don't see the savings, simply contact us and we'll refund your membership fee. This is part of our 100% satisfaction guarantee.
   
   
2. How do I know the administrator of this program is a reputable company? ^top^
   Select Benefits Global Marketing Corp., an Ohio corporation has been serving clients on a nationwide basis for over 15 years. We offer over 50 programs which meet the health and lifestyle needs of individuals, families and businesses. You will find additional information on us by visiting our corporate website www.selectbenefits.net.
   
   
3. What is your guarantee on products or services? ^top^
   Each provider has their own satisfaction guarantee. Typically most offer a full money back guarantee that generally runs a minimum of 30 to 60 days from date of purchase. This vision program is an exception and we are so confident that you will save enrollment cost that we extend this guarantee for a full year.
   
   
4. How do discount plans work? ^top^
   These are programs of choice, access, savings and responsibility. They provide assurance not insurance. The programs provide a choice of providers without the red tape of having a third party looking over your shoulder to decide what services you can receive. They provide access to some of the best providers in the industry, at savings generally ranging from 15% to 50%. And, they require the responsibility on the part of the member to pay the providers (at the reduced rate) at the time of service. We often refer to it as a self-managed care when discussing the program because you are in charge of your healthcare regime. Our goal is to make our services available to as many people as possible and provide meaningful savings, regardless of where you live.
   
   
5. How soon can I expect my membership materials and card(s)? ^top^
   Your membership information and welcome material will arrive in approximately 3 weeks. You may start using the services as soon as you receive your membership card.
   
   
6. What do I do if I lose my card? ^top^
   Should you ever need a replacement ID card during your active membership, all you will need to do is call our toll free customer service number provided with your benefits material and you can order a new ID card 24/7 by using our automated voice recognition help line and following the simple instructions. It is important that you advise us of any address changes, etc. so we can keep your records up to date.
   
   Important - Two ID cards will be included with your membership. All cards are printed with the primary subscriber's name only; eligible dependents can use one of the ID cards for identification purposes. Carry the card with you at all times and protect it as you would any important piece of identification. Please verify the provider accepts your plan when scheduling your appointment.
   
   
7. How do I get a rate quote or proposal for an EyeMed Vision Plan? ^top^
   To request a rate quote or proposal from EyeMed, simply call Select Benefits at 800-613-4841 or email us your request and we will have an account representative contact you.
   
   
8. What if I have a problem or a question? ^top^
   Should you ever need assistance, have a problem or would like to ask us a question, you may email us your request or call us toll free at 800-613-4841.